4 Comments
User's avatar
Rick Bettencourt's avatar

True. They don't care about process. Output matters

Travis Pomposello's avatar

The whole narrative needs a rewrite. 2026 is all about: "you get," not "we do."

Rick Bettencourt's avatar

I like that narrative.

I do a lot of "process improvement" work. Recently, I've been moving the concept to value streams, focusing on the value to the paying customer vs. internal workflow to push a task to the next step.

Travis Pomposello's avatar

That's great work and just what the market needs, Rick.